SAMPANN Portal

The Controller General of Communication Accounts (CGCA) recently inaugurated the onboarding of all MTNL employees retiring in November 2025 onto the SAMPANN portal at the office of the Principal CCA, Delhi. This step aims to ensure timely and seamless pension processing for retiring employees.

About SAMPANN Portal

SAMPANN, which stands for System for Accounting and Management of Pension, is a Comprehensive Pension Management System (CPMS). It is an initiative of the Controller General of Communication Accounts (CGCA) under the Department of Telecommunications (DoT), Ministry of Communications.

Launch and Coverage

The SAMPANN portal was launched on 29 December 2018. It serves as an online pension processing and payment system specifically designed for Department of Telecommunications pensioners.

Key Objectives

The portal aims to integrate pension-related activities by bringing pension processing, sanctioning, authorisation, and payment units onto a single common digital platform. It also ensures the direct credit of pension amounts into the bank accounts of pensioners.

Operational Significance

SAMPANN has enabled:

Faster settlement of pension cases
Improved reconciliation and auditing
Greater ease of accounting and financial management

Features of SAMPANN Portal

Direct Pension Disbursement

The system ensures timely and direct disbursement of pension to beneficiaries without the involvement of intermediaries.

Single Window System

It provides a single-window platform covering the complete pension lifecycle, from processing to payment.

Online Grievance Redressal

The portal includes an online grievance management system, reducing paperwork and enhancing efficiency.

Transparency and Accountability

Pensioners can track their pension status from home, promoting transparency and accountability.

Efficient Arrears and Revision Processing

SAMPANN allows faster processing of pension arrears and pension revisions, ensuring timely benefits to pensioners.

Source: THE HINDU

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