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DAILY NEWS ANALYSIS
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02 September, 2025
4 Min Read
Since its launch, over 2 lakh users have registered on the e-Jagriti Platform.
This includes not just Indian residents but also Non-Resident Indians (NRIs), showing its global reach and relevance.
e-Jagriti is a flagship digital initiative launched by the Department of Consumer Affairs, Government of India.
It is part of India’s efforts to digitize and modernize the consumer dispute redressal mechanism.
The name "Jagriti" means awareness — indicating its goal of making citizens more aware and empowered in protecting their consumer rights.
Strengthen the Consumer Grievance Redressal System across the country.
Digitize all levels of Consumer Commissions:
National level (NCDRC)
State level
District level
Ensure transparency, efficiency, and speed in resolving consumer disputes.
Integrate multiple existing consumer grievance platforms into a single unified system.
Consumers can:
File complaints online
Pay fees digitally
Track their case status
Access judgments from home
Integrates the following into a single system:
E-Daakhil (for filing consumer complaints)
Online Case Monitoring System (OCMS)
NCDRC Case Monitoring System
CONFONET website
Mediation application
Smart Search: Uses AI to search past cases/judgments based on keywords and metadata.
Voice-to-Text Conversion:
Converts court judgments and case notes using Artificial Intelligence (AI) and Machine Learning (ML).
Helps in faster documentation and accessibility.
All stakeholders (judges, lawyers, consumers) get instant updates on case progress.
Reduces manual paperwork and ensures eco-friendly digital operations.
Designed to be easy to navigate for citizens, including those with limited technical knowledge.
|
Benefit |
Description |
|---|---|
|
Accessibility |
Citizens across India, including remote areas, can access justice easily. |
|
Transparency |
All case records, judgments, and updates are available online. |
|
Efficiency |
Faster resolution of complaints through digitized workflows. |
|
Cost-Effective |
Saves time and travel expenses by allowing remote filing and tracking. |
|
Empowerment |
Empowers consumers to assert their rights without needing intermediaries. |
|
Integration |
Avoids duplication and confusion by merging multiple systems. |
|
Support for NRIs |
Enables NRIs to seek justice in Indian consumer courts from abroad. |
Source: PIB
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