e-Jagriti Platform

Since its launch, over 2 lakh users have registered on the e-Jagriti Platform.
This includes not just Indian residents but also Non-Resident Indians (NRIs), showing its global reach and relevance.

What is the e-Jagriti Platform?

e-Jagriti is a flagship digital initiative launched by the Department of Consumer Affairs, Government of India.
It is part of India’s efforts to digitize and modernize the consumer dispute redressal mechanism.
The name "Jagriti" means awareness — indicating its goal of making citizens more aware and empowered in protecting their consumer rights.

Objectives of e-Jagriti

Strengthen the Consumer Grievance Redressal System across the country.
Digitize all levels of Consumer Commissions:
- National level (NCDRC)
- State level
- District level
Ensure transparency, efficiency, and speed in resolving consumer disputes.
Integrate multiple existing consumer grievance platforms into a single unified system.

Key Features of e-Jagriti

1. 1. Online Case Management

Consumers can:
- File complaints online
- Pay fees digitally
- Track their case status
- Access judgments from home

Unified Platform

Integrates the following into a single system:
- E-Daakhil (for filing consumer complaints)
- Online Case Monitoring System (OCMS)
- NCDRC Case Monitoring System
- CONFONET website
- Mediation application

AI-Powered Features

Smart Search: Uses AI to search past cases/judgments based on keywords and metadata.
Voice-to-Text Conversion:
- Converts court judgments and case notes using Artificial Intelligence (AI) and Machine Learning (ML).
- Helps in faster documentation and accessibility.

Real-Time Updates & Paperless System

All stakeholders (judges, lawyers, consumers) get instant updates on case progress.
Reduces manual paperwork and ensures eco-friendly digital operations.

User-Friendly Interface

Designed to be easy to navigate for citizens, including those with limited technical knowledge.

Benefits & Impact

Benefit	Description
Accessibility	Citizens across India, including remote areas, can access justice easily.
Transparency	All case records, judgments, and updates are available online.
Efficiency	Faster resolution of complaints through digitized workflows.
Cost-Effective	Saves time and travel expenses by allowing remote filing and tracking.
Empowerment	Empowers consumers to assert their rights without needing intermediaries.
Integration	Avoids duplication and confusion by merging multiple systems.
Support for NRIs	Enables NRIs to seek justice in Indian consumer courts from abroad.

Source: PIB

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