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  • 15 June, 2022

  • 4 Min Read

ASSESSMENT OF National e-Governance Service Delivery 2

ASSESSMENT OF National e-Governance Service Delivery 2021

Ministry of Personnel, Public Grievances and Pensions come up with the second edition of the National e-Governance Service Delivery Assessment 2021,( NeSDA 2021).

NeSDA 2021: For Digital Government excellence, the National e-Governance Service Delivery Assessment (NeSDA) responsibility has been undertaken by the Department of Administrative Reforms & Public Grievances (DARPG).

NeSDA was launched in the year 2018, which was based on the Online Service Index (OSI) of the UNDESA eGovernment Survey (UN E-Government Survey 2020 by the United Nations Department of Economic and Social Affairs, since 2001).

This is the second edition of NeSDA, and the first edition was launched in 2019


  • The structure covers six sectors, which are Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health), and Environment (including Fire) sectors.
  • It structure cover the services under G2B (Government to Businesses) and G2C (Government to Citizens) segments, in all these six sectors.
  • The NeSDA structure primarily evaluates all the service portals (State/UT and Central Ministry service portals) on major 7 key Variables. In NeSDA 2021, the framework has been enhanced to include an additional 6 variables.

The portals evaluation were classified into one of two categories:

  • State/UT/Central Ministry Portal, the designated portal of the respective government which provides single window access to information and service links, (first categories).
  • The second category consists of the State/UT/Central Ministry Services Portals which focus on the digital delivery of services and provide service-related information.

2021 ASSESSMENT: In the Central Ministry Services Portals, scores have improved for 6 portals while among various States and UTs, scores have been better for 28 of the State / UT Portals and 22 of the State / UT Services Portals.

  • In the segment of the State/UT portal, among group A states- Kerala became a front runner and massive progress was made by Tamil Nadu followed by Punjab.
  • Among the group B states- Odisha is at the top then Uttar Pradesh and Bihar.
  • Among Nort-Eastern states, Nagaland followed by Meghalaya and Assam are at the top.
  • Among UTs, J&K topped with the second A&N, Puducherry, Delhi, and Chandigarh.

E-Governance defines the government’s functioning with the application of information and communication technology. It is a move towards a smart government. It is also based on the concept of minimum government and maximum governance.

Source: PIB

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