Consumer Court

The Supreme Court reduced the required professional experience from 20 to 10 years to use its extraordinary powers under Article 142 to attract younger candidates to rule over consumer courts.

Principal Points of the Judgment

In a judgement, a Bench of Justices additionally introduced written tests and viva voce to verify the candidates' performance.
Two papers on topics like current events, the Constitution, consumer legislation, drafting, etc. would be included in the written test. A viva voce would also take place.
The court's ruling noted that the Consumer Protection (Qualification for Appointment, Method of Recruitment, Procedure of Appointment, Term of Office, Resignation, and Removal of President and Members of State Commission and District Commission) Rules, 2020, has been subject to several government amendment proposals.
The court ruled that its decision would serve as a temporary fill-in until the 2020 Regulations were amended.

Consumer Tribunals

Under the Consumer Protection Act, the Indian government established consumer courts to protect consumers' interests.
It is a special-purpose court that handles grievances, conflicts, and complaints from consumers.
If customers feel taken advantage of or cheated, they can submit a claim against the seller or service provider.
The establishment of a separate forum for consumer disputes is done so that issues can be quickly resolved with the least amount of difficulty and expense to the customers.
Consumer courts have shown to be the most successful method of giving consumers a recourse and resolving their complaints.
Unlike other forms of litigation, filing a complaint is simple and inexpensive.
The Consumer Protection Act of 2019 establishes a three-tier quasi-judicial framework, including district commissioners, state commissions, and national commissions, for the resolution of consumer issues.
The Act also specifies the financial authority of each level of the Consumer Commission.
When the value of the goods or services received in exchange does not exceed one crore rupees, District Commissions are authorised to hear complaints.

When the value of the goods or services paid as consideration exceeds 1 crore rupees but does not exceed 10 crore rupees, State Commissions have the authority to hear complaints; when the value of the goods or services paid as consideration exceeds 10 crore rupees, the National Commission has the authority to hear complaints.

Source: The Hindu

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