06 February, 2020
2 Min Read
Syllabus subtopic: Government Policies and Interventions for Development in various sectors and Issues arising out of their Design and Implementation.
Prelims and Mains focus: about the move and its objective; about TRAI and its mandate
News: The Department of Telecommunications (DoT) is planning to set up the post of a Telecom Ombudsman to deal with consumer complaints and grievances on poor quality telephony services.
The concept of a telecom ombudsman was first floated by TRAI in late 2017, after which the Telecom Commission had cleared the proposal in 2018. However, there have been no developments on that front after that, despite repeated reminders sent to the DoT from TRAI.
Objective of the move
About Telecom Regulatory Authority of India (TRAI)
Source: Indian Express
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