COVID India Seva launched

COVID India Seva launched

The Union Health Minister has launched the ‘COVID India Seva’, an interactive platform to establish a direct channel of communication during the pandemic.

About the COVID India Seva:

This is a Twitter handle which can serve as an interactive platform to establish a direct channel of communication with millions of Indians amid the pandemic.
This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic.
Through this, people can pose queries @CovidIndiaSeva and get them responded to in almost real time.
@CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.
As these responses are transparent and public, everyone can benefit from the responses received around common queries.
It is important to note that the Ministry will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details.